Terms of sale
Last updated: 23 September 2026
This translation is provided for information only. In the event of any discrepancy, the French version prevails.
The seller
The website teedum.com is published and operated by BEAMWORK, a French simplified joint-stock company with a share capital of 100 euros, registered with the Paris Trade and Companies Register under number 978 370 344, whose registered office is at 1 rue Marguerin, 75014 Paris, France.
- EU VAT number: FR72 978 370 344
- Publication director: Charles Caignol
- Contact: the online chat, at the bottom right of every page of the website (reply within 24 to 48 hours, excluding weekends and public holidays), or the Contact page
- Email address: contact@teedum.com
Article 1. Purpose and scope
These terms and conditions of sale (the "Terms") govern all sales of products concluded on teedum.com between BEAMWORK ("Teedum", "we") and any buyer ("you"), to the exclusion of any other terms.
They are written in French. A translation is provided in other languages for information purposes: in the event of a difference in interpretation, the French version prevails.
By confirming your order, you declare that you have read these Terms and accept them without reservation. We may amend them at any time: the version applicable to your order is the one online on the day you place it.
Article 2. Products
The essential characteristics of each product (description, dimensions, materials, recommended age, contents of the parcel) are shown on its product page. Our furniture is made from natural materials: slight variations in shade, wood grain or fabric are possible from one piece to another and do not constitute a defect.
Our products are offered while stocks last. If a product becomes unavailable after your order, we will inform you by email: the order is cancelled and you are refunded all sums paid without delay.
Article 3. Prices
Prices are shown in euros, inclusive of all taxes, excluding delivery costs. Delivery costs are shown to you before you confirm your order and repeated on the summary.
We may change our prices at any time. The product is invoiced at the price in force when you confirm your order.
For delivery outside the European Union, you are the importer of the products: customs duties or local taxes may be payable on arrival. They remain at your expense and under your responsibility.
Article 4. Orders
You order online on teedum.com. Before confirming, you see a detailed summary of your order (products, quantities, prices, delivery costs, address) and you can correct any errors.
Confirming the order entails an obligation to pay the price indicated. The sale is concluded when we send you the order confirmation by email.
We reserve the right not to confirm an order on legitimate grounds, in particular in the event of a supply problem, an order that is abnormal for consumer use, or suspected fraud. In that case no amount is debited, or all sums paid are refunded to you.
Article 5. Payment
Payment is made in euros, at the time of the order, by bank card (Visa, Mastercard, American Express), Apple Pay or any other method offered at checkout. Transactions are handled by Shopify's secure payment system: we never have access to your bank details.
Your account is debited when the order is confirmed. The products remain our property until the price has been paid in full; the risk of loss or damage passes to you when you physically take possession of the products.
Article 6. Delivery
We deliver to mainland France and to the countries offered at checkout. Delivery methods, times and prices are detailed in our shipping policy and shown before you confirm your order.
Unless a different date has been agreed when ordering, we deliver at the latest 30 days after the contract is concluded. If that deadline is exceeded, you may ask us to deliver within a reasonable additional period and then, failing that, cancel the order by registered letter or any other durable written form (the chat or an email is enough). The sums paid are then refunded within 14 days of the cancellation.
Pre-orders. For products offered as pre-orders, the estimated delivery date is shown on the product page. That date is indicative and may vary depending on production and transport times. We inform you of any significant delay. Your legal rights, in particular the possibility of cancelling your order under the conditions described above, remain unaffected.
On delivery. We invite you to check the condition of the parcel in front of the carrier and to report any anomaly (parcel opened, damaged, item missing) via the chat as soon as possible, keeping the packaging and photos. This helps our claim with the carrier, without conditioning your rights.
Parcel not collected. At a pickup point, your parcel is held for 7 calendar days. After that period, or if delivery is refused, the parcel is returned to us: your order is refunded, less the costs actually incurred for shipping and returning it, up to a maximum of 30 euros per parcel (see Article 7).
Article 7. Right of withdrawal
You have 14 days from receipt of your order (or of the last product, for an order delivered in several parts) to change your mind, without giving a reason and without penalty.
How to exercise this right. Simply inform us of your decision by an unambiguous statement before the deadline: via the website chat, by email to contact@teedum.com, or using the model form in the annex (its use is not mandatory).
Returning the product. You must return the product to us no later than 14 days after informing us of your withdrawal, complete and in a condition that allows it to be resold (original packaging, accessories, instructions). You may be held liable for any depreciation resulting from handling beyond what is necessary to establish the nature, characteristics and proper functioning of the product: the refund may then be reduced accordingly.
Return costs. The cost of returning the product is at your expense. Two options:
- you organise the return yourself, with the carrier of your choice: nothing is deducted from your refund;
- you ask us to organise the return: we tell you the exact amount before sending you the label. That amount corresponds to the carrier's actual price and never exceeds 30 euros per parcel. It is deducted from your refund.
Our furniture is bulky: given its weight and dimensions, it cannot be returned by ordinary post.
Refund. We refund all sums paid, including standard delivery costs, at the latest 14 days after being informed of your decision. If you chose a delivery method more expensive than the standard delivery we offer, only the standard delivery amount is refunded. We may withhold the refund until we have recovered the product or until you have provided proof that you have sent it back, whichever is earlier. The refund is made using the same payment method as the order, at no cost to you.
Exceptions. In accordance with article L. 221-28 of the French Consumer Code, the right of withdrawal does not apply to products made to measure or clearly personalised at your request.
Non-compliant or damaged product, or an error on our part. This is not a withdrawal: we cover 100 % of the return costs and send you a prepaid label (see Article 8).
Article 8. Legal guarantees
All our products benefit from the legal guarantees, free of charge for you and independently of any commercial guarantee.
Legal guarantee of conformity and guarantee against hidden defects
The consumer has a period of two years from delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of a lack of conformity. During that period, the consumer is only required to establish the existence of the lack of conformity, not the date on which it appeared.
The legal guarantee of conformity requires the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The legal guarantee of conformity entitles the consumer to the repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience for them.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer requests the repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.
The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund against return of the goods, if:
1. The professional refuses to repair or replace the goods;
2. The repair or replacement of the goods takes place after a period of thirty days;
3. The repair or replacement of the goods causes major inconvenience for the consumer, in particular where the consumer definitively bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;
4. The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.
The consumer is also entitled to a reduction in the price of the goods or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. In that case the consumer is not required to request repair or replacement of the goods beforehand.
The consumer is not entitled to terminate the sale if the lack of conformity is minor.
Any period during which the goods are immobilised for repair or replacement suspends the remaining guarantee period until the repaired goods are delivered.
The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who in bad faith obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to up to 10 % of average annual turnover (article L. 241-5 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. That guarantee gives the right to a price reduction if the goods are kept, or to a full refund against return of the goods.
Who provides these guarantees? BEAMWORK (Teedum), 1 rue Marguerin, 75014 Paris, France. To rely on them, contact us via the website chat or at contact@teedum.com, giving your order number and, if possible, a photo of the defect. We reply within 24 to 48 working hours and cover all return costs, with nothing to pay upfront.
We do not grant any commercial guarantee in addition to the legal guarantees. Commonly used spare parts (screws, straps, cushion) can be supplied free of charge throughout the legal guarantee period.
Article 9. Complaints and consumer mediation
For any complaint, first contact our customer service via the website chat or at contact@teedum.com. We undertake to reply within 48 working hours and to seek an amicable solution.
In accordance with articles L. 612-1 et seq. of the French Consumer Code, after sending us a written complaint that has not received a satisfactory reply within two months, you may use a consumer mediator free of charge with a view to an amicable settlement of the dispute. Mediation is optional and does not deprive you of any legal remedy.
The contact details of the consumer mediator competent for Teedum are provided on request via the website chat and will be published here.
Article 10. Liability
Our products comply with the European regulations applicable to furniture and articles intended for children. They must be assembled, installed and used in accordance with the instructions provided and under adult supervision.
Our liability applies under ordinary law, in particular under the legal guarantees and liability for defective products (articles 1245 et seq. of the French Civil Code). It cannot, however, be engaged in the event of use that does not comply with the instructions, incorrect assembly, modification of the product or normal wear and tear.
We are not responsible for non-compliance with the regulations of the country of destination when the order is delivered outside France, nor for interruptions, slowdowns or intrusions linked to the internet network and beyond our control.
Article 11. Personal data
The data you provide is necessary to process your order, deliver it, issue the invoice and provide customer service. It is processed in accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act.
You have the right to access, rectify, erase, restrict, object to and port your data, as well as the right to lodge a complaint with the French data protection authority (CNIL). Details of the processing, retention periods and how to exercise your rights are set out in our privacy policy.
Article 12. Intellectual property
All elements of teedum.com (texts, photographs, videos, illustrations, logos, the Teedum brand) are protected by intellectual property law and remain the exclusive property of BEAMWORK. Any reproduction or use, even partial, for commercial purposes and without prior written authorisation is prohibited.
Article 13. Archiving and proof
Purchase orders and invoices are archived on a reliable and durable medium. BEAMWORK's computerised records are considered proof of the orders, payments and exchanges between the parties. You can obtain a copy of your invoice on request.
Article 14. Referral programme
The terms of our referral programme are set out on the Teedum partnership page. We may end this programme at any time, without affecting benefits already acquired.
Article 15. Applicable law and disputes
These Terms are governed by French law. If you live in another European Union country, this clause does not deprive you of the protection afforded by the mandatory provisions of the law of your country of residence.
In the event of a dispute you may bring proceedings, at your choice and in addition to the mediation provided for in article 9, before the court of the place where you were living when the contract was concluded or when the harmful event occurred, the court of the place of our registered office, or the court of the place where the product was actually delivered.
Annex. Model withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract. Its use is not mandatory.)
To BEAMWORK (Teedum), 1 rue Marguerin, 75014 Paris, France, contact@teedum.com:
I hereby give notice of my withdrawal from the contract for the sale of the goods below:
- Product(s) concerned and order number:
- Ordered on / received on:
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:
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