Shipping policy

Last updated: 23 September 2026

This translation is provided for information only. In the event of any discrepancy, the French version prevails.

We do our utmost to deliver your order quickly and in the best conditions. Here is everything you need to know about delivery of orders placed on teedum.com.

1. Processing time

Orders are prepared and dispatched within 1 to 2 working days, excluding weekends and public holidays. As soon as your parcel is dispatched, you receive an email with a tracking link.

2. Delivery in mainland France

Delivery method	Estimated time	Price
Pickup point	4 to 6 working days	Free
Home delivery	2 to 3 working days	Calculated at checkout

Deliveries are handled by Chronopost or an equivalent carrier.

3. Delivery in Europe

Delivery method	Estimated time	Price
Pickup point	5 to 8 working days	Calculated at checkout
Home delivery	3 to 6 working days	Calculated at checkout

The countries we deliver to are those offered at checkout. For a destination outside the European Union, customs duties or local taxes may be payable on arrival and remain at your expense.

4. Maximum delivery time and delays

The times above are estimates running from the day after the order. Unless a different date has been agreed, we deliver in all cases no later than 30 days after the contract is concluded.

If that deadline is exceeded, you may ask us to deliver within a reasonable additional period and then, failing that, cancel your order by any durable written form (the chat or an email is enough). We then refund all sums paid within 14 days of the cancellation.

Exceptional delays may occur (extreme weather, strikes, customs holds). We inform you as soon as we know and do our best to limit them; your legal rights, set out above, remain unaffected.

5. Pre-orders

For products shown as pre-order, an estimated delivery date is indicated on the product page. That date depends on production and transport times and may vary: we let you know if it changes significantly.

You may cancel a pre-order that has not yet been dispatched at any time and be refunded in full. The rules on delays and cancellation described in point 4 also apply to pre-orders.

6. Collection at a pickup point

Once delivered, your parcel is held for 7 calendar days at the pickup point. A notification is sent by email and SMS as soon as it is available.

If the parcel is not collected within that time, it is returned to us. Your order is then refunded, less the costs actually incurred for shipping and return, up to a maximum of 30 euros per parcel (see our refund policy). If you would prefer a new shipment, let us know via the chat.

7. On delivery

We recommend checking the condition of the parcel in front of the carrier. If anything is wrong (packaging open or damaged, item missing or damaged), report it to us quickly via the chat, keeping the packaging and attaching photos: this helps our claim with the carrier. This step does not condition your rights: a damaged or non-compliant item is taken back and replaced or refunded at our expense, under the legal guarantees.

Tracking and help

You can track your order with the link sent by email or from the Order tracking page. A question about delivery? Our team replies via the website chat, Monday to Friday.