Delivery times vary depending on the delivery method chosen:

Pickup point delivery (free in mainland France):

• Processing time: 1 to 2 working days.
• Delivery time: 5 additional working days.
• Carrier: Chronopost.
• Notes: The recipient has 7 calendar days to collect the parcel from the pickup point.

Express home delivery:

• Processing time: 1 to 2 working days.
• Delivery time: 2 additional working days (delivery before 6 p.m., Monday to Friday, excluding public holidays).
• Carrier: Chronopost.

Once your order has shipped, an automatic email containing a tracking link will be sent to the email address provided when ordering. You can also track your parcel on this page.

Please note that items may be shipped from different warehouses. Items ordered together are therefore not always shipped at the same time and may arrive at different times.

We cannot guarantee that all items in the same order will be shipped at the same time.

We do our best to ship your entire order as quickly as possible. You will receive a shipping confirmation email with a tracking link as soon as each item leaves our warehouse.

Yes, we deliver throughout Europe! Delivery times outside France may vary depending on the destination country. You will find an estimate of delivery times at checkout. If you have any trouble placing your order, do not hesitate to contact us. 😊

Yes, our products are delivered as a kit and require assembly. Don't worry, assembly is quick and easy!

We provide detailed instructions with every order. If you have any questions or need help, our team is at your disposal. You can find all our assembly instructions on this page.

Your invoice is sent by email; however, if you cannot find this email, follow this procedure.

In your order confirmation email, click "view your order". The VAT invoice is available via a link on that page.

If you need help, contact us via the chat.

We have a very short window to make changes to your order.

If you entered an incorrect address, contact us immediately. If the change is still possible, we will update your delivery address.

Please note that orders can be processed within minutes and we cannot always guarantee an address change, even if you contact us immediately.

If your parcel has already been shipped or is being processed, it will unfortunately no longer be possible to intercept the shipment to change the address. In that case, reshipping costs will be at your expense. The address can only be changed if the order has not yet been processed or shipped.

You can change or cancel your order at no extra cost, provided you let us know before it is processed and shipped.

If the cancellation is successful, you will receive a cancellation confirmation email. The refund will be issued immediately, but it may take 10 to 12 working days to appear on your bank statement.

If your order has already been shipped, we will unfortunately not be able to intercept it. In that case, reshipping costs will be at your expense.

📩 For any change or cancellation request, contact us as soon as possible

We do not offer direct exchanges at the moment. If you wish to exchange an item, we invite you to return the product for a refund, then place a new order for the item of your choice.

Returns are subject to our Return Policy, which you can consult for more details. If you have any questions, do not hesitate to contact us.

You have 15 days after receiving your order to request a return, in accordance with our withdrawal policy.

Returns must be made with the product in its original packaging and in perfect condition. Return costs are at the customer's expense.

For more details, please consult our return policy.
To initiate a return request, please contact us.

Yes, all our products are covered by the legal guarantee of conformity and the guarantee against hidden defects.

This warranty covers the replacement or repair of products with a manufacturing or material defect. It does not apply in the event of normal wear and tear, modification of the product by the user or misuse.

For more details, please consult our warranty page.

For orders to a country other than France and Europe, customs duties or local taxes may be applied by the authorities of the destination country. These costs are entirely at the customer's expense.

The customer will have to pay any customs fees for the parcel to be delivered. Customs or the carrier will contact the customer directly once the shipment arrives in the destination country.

If no notification is received, it is the customer's responsibility to contact the customs or postal services of their country to obtain the necessary information. Teedum cannot be held responsible for delays or additional costs related to customs formalities.

At Teedum, the quality of our products and the satisfaction of our customers are essential. Despite our rigorous checks, a product may occasionally have a defect.

If you have received a defective item, please report the problem to us within 7 working days of receipt by contacting us. To process your request more quickly, please provide:

• A clear photo of the damaged product
• Your order number

Depending on the nature of the defect, we will offer either the replacement of one or more parts, or the shipment of a new item.

If your order arrived damaged and you can provide sufficient proof of the damage, please contact us as soon as possible.

If you took out delivery insurance, please submit your claim directly to the relevant service. Note that claims must be made within 7 days of delivery.

Sometimes parcel tracking can remain stuck in "pre-shipment" status or inactive for several days. This can happen if the carrier forgot to scan the parcel.

• If your parcel has been inactive for more than 7 calendar days, please report the problem to us.

Before that period, we will unfortunately not be able to open a claim with the carrier.

If your tracking shows that your order has been delivered but you cannot find it, here are a few checks to carry out:

• Check the delivery address entered when ordering.
• Look around your home or building (letterbox, parcel room, neighbours).
• Ask whether a member of your household or a neighbour accepted the parcel on your behalf.

Unfortunately, if a parcel is marked as "delivered" but you have not received it, we are not able to refund or replace the order. Carriers no longer recognise these parcels as lost and no longer handle such claims, which prevents us from acting in these cases.

If you took out delivery insurance, you can submit a claim within 15 days of delivery.

Teedum cannot be held responsible for parcels lost or stolen after delivery.

Payment is taken at the time of purchase. For security reasons, we do not store bank card details.

Yes, it is possible to cancel a pre-order, but we advise you to contact us as soon as possible. If the order is already being processed, we will unfortunately no longer be able to cancel it.

Shipping times are updated regularly on the product page of each pre-order. If your order is still being manufactured, you will receive an email notification as soon as it ships.

You can follow the status of your order via our tracking tool.

We do not offer promotional codes. Rather than using marketing strategies based on one-off discounts, we are committed to offering fair, competitive prices all year round, with no fake promotions.

We sometimes include gifts with certain orders. We also regularly run giveaways on Instagram where you can try to win our products. Do not hesitate to follow us so you do not miss anything!

Clean surfaces with a clean, slightly damp cloth. Light maintenance may be needed over time.

Our wooden products are protected by a lacquered coating, but they remain sensitive to moisture. Do not leave them outdoors and avoid any prolonged exposure to water or bad weather.

We recommend keeping our furniture in a dry, non-humid environment, away from heat sources such as radiators, stoves or other heat-producing appliances.

All our furniture complies with CE standards. We have also set up an internal quality control programme to go beyond regulatory standards.

Our products are guaranteed free from formaldehyde and lead.

We use only water-based, VOC-free, solvent-free and non-toxic paints and varnishes, guaranteeing safe use for children. Our furniture and toys are handmade from sustainable materials and formaldehyde-free glues.

Every Teedum product is designed with a functional and safe approach, to ensure children's safety and intuitive use.

We use different types of wood:

• Birch
• Beech
• Pine

Our products are free from formaldehyde and lead, and we use only eco-friendly water-based paints and varnishes, free from VOCs and toxic solvents.

Our team is available online via live chat, Monday to Friday, from 10 a.m. to 5 p.m. You can also email us via our contact form.

Our products are designed by our team of designers and made in small factories in Europe and Asia that respect ethical working conditions. Our manufacturers combine craftsmanship and modern technology to ensure a quality finish.

All our materials come from sustainable, responsible sources.

Safety is a priority. All our furniture and toys have a certificate of compliance with children's standards. Our products are:

• Made from FSC-certified wood.
• Compliant with CE standards.
• Free from harmful chemicals and toxic substances.

We are committed to guaranteeing safe, non-toxic and environmentally friendly products.