Refund policy

Last updated: 23 September 2026

This translation is provided for information only. In the event of any discrepancy, the French version prevails.

At Teedum, we want you to be completely happy with your purchase. If you are not, here is how to proceed. The quickest way to reach us is the online chat, at the bottom right of every page (reply within 24 to 48 working hours), or contact@teedum.com.

1. You change your mind: right of withdrawal

You have 14 days from receipt of your order (or of the last item, if it is delivered in several parts) to tell us that you are withdrawing, without giving a reason and without penalty.

Simply tell us clearly via the chat or by email. You may also use the model withdrawal form annexed to our terms and conditions of sale, although this is not mandatory.

You then return the item within 14 days of your request, complete and in a condition that allows it to be resold (original packaging, accessories, instructions). An item visibly used beyond what is necessary to try it may lead to a reduced refund, in proportion to the loss of value.

2. Who pays for the return?

In the case of a withdrawal, return costs are at your expense. Two options:

• You organise the return with the carrier of your choice: nothing is deducted from your refund.
• We organise the return at your request: we tell you the exact amount before sending you the label. It corresponds to the carrier's actual price and never exceeds 30 euros per parcel. It is deducted from your refund.

Our furniture is bulky: given its weight and dimensions, it cannot be returned by ordinary post.

3. Your refund

We refund all sums paid, including standard delivery costs, at the latest 14 days after being informed of your decision. If you chose a faster delivery than our standard offer, only the standard amount is refunded.

We may withhold the refund until we have received the item or until you have supplied proof that you have sent it back, whichever is earlier. The refund is made using the same payment method as the purchase, at no cost to you.

4. Damaged, faulty or non-compliant item

This is not a withdrawal but the legal guarantees, and it costs you nothing.

• Report the problem via the chat, with your order number and a photo if possible.
• We cover 100 % of the return costs and send you a prepaid label.
• You choose repair or replacement; failing that, you may obtain a price reduction or a full refund against return of the item.

You benefit from the legal guarantee of conformity for 2 years from delivery and from the legal guarantee against hidden defects for 2 years from the discovery of the defect. These guarantees are detailed in article 8 of our terms and conditions of sale.

5. Parcel not collected or refused

At a pickup point, your parcel is held for 7 calendar days. If it is not collected within that time, or if it is refused on delivery, it is automatically returned to us.

In that case your order is refunded, less the costs actually incurred for shipping and returning the parcel, up to a maximum of 30 euros per parcel. We tell you the detail of the amount withheld. If you would prefer a new shipment rather than a refund, just let us know.

6. Exchanges

We do not offer direct exchanges. The fastest way is to ask for a refund of the item received and place a new order, so you do not have to wait for the first parcel to come back.

Need help?

Our customer service replies via the website chat, Monday to Friday, within 24 to 48 working hours. If a disagreement persists, you may use a consumer mediator free of charge, under the conditions set out in article 9 of our terms and conditions of sale.