Refund policy

Last updated: 18 March 2025

At Teedum, we want you to be completely satisfied with your purchase. If you are not, here is how to make a return or request a refund.

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1. Right of withdrawal

In accordance with current legislation, you have 14 days from receipt of your order to change your mind.

Conditions:

• The product must be returned in new condition, complete (with packaging, accessories, instructions).

• Return costs are borne by the customer.

• Any damage to the product may lead to a reduction of the amount refunded.

To arrange a return, contact us via the chat at the bottom right of the site.

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2. Uncollected parcel

If your parcel is not collected within the time allowed (7 days at a pickup point), it will be returned automatically.

In this case, return costs will be deducted from the refund, according to the following scale:

Delivery type	Costs applied
Pickup point, France	10% of the total incl. VAT
Home delivery, France	15% of the total incl. VAT
Pickup point, Europe	15% of the total incl. VAT
Home delivery, Europe	20% of the total incl. VAT

A €10 incl. VAT contribution towards handling costs will also be deducted.

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3. Defective product or order error

If a product is damaged, defective or does not match your order:

• Teedum covers 100% of the return costs.

• A prepaid label will be sent to you after contacting us via our chat.

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4. Refund

The refund is made:

• Within 14 days at most after receipt and inspection of the returned product.

• Using the same payment method as the purchase.

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Need help?

Our customer service is available via the site's chat, Monday to Friday. We will get back to you as soon as possible.